Privacy Policy

1. Introduction

Larry Grossman Forest Hill Memorial Arena (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or inquiring about our arena facilities and services.

This Privacy Policy explains how we may collect, use, disclose, and protect your information when you visit larrygrossmanforesthillarena.com.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

  • Contact Information: Your name, email address, phone number, and other details you provide when contacting us.

  • Facility Rental Information: Details related to ice rentals, facility bookings, party inquiries, advertising inquiries, or other rental requests.

  • Communication Records: Information contained in messages, inquiries, and correspondence sent to us.

  • Technical Information: Your IP address, browser type, device information, pages visited, and other usage information collected through website logs or analytics tools, where applicable.

  • Registration and Payment Information: Information necessary to process registrations or payments, where these services are offered through our website or an authorized third-party provider.

Please do not submit sensitive personal information unless it is specifically required for a legitimate purpose.

3. How We Use Your Information

We may use the information we collect to:

  • Respond to questions, requests, and customer inquiries.

  • Provide information about arena facilities, public skating, rentals, parties, and other services.

  • Process and manage facility rental inquiries and bookings.

  • Communicate schedule changes, booking confirmations, or relevant service updates.

  • Maintain website security and improve our website and services.

  • Meet applicable legal, regulatory, and administrative requirements.

  • Protect the rights, safety, and property of our visitors, customers, staff, and arena.

We will use personal information only for purposes that are reasonable and consistent with the circumstances in which it was collected, subject to applicable law.

4. Cookies and Website Technologies

Our website or third-party services integrated into it may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the user experience.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website features.

Where required by applicable law, we will obtain consent before using non-essential cookies or tracking technologies.

5. Sharing of Personal Information

We do not sell your personal information for money.

We may share information when necessary with:

  • Service providers who help operate, maintain, or secure our website.

  • Booking, registration, communication, analytics, or payment providers, where applicable.

  • Authorized arena personnel who need the information to respond to your request or provide a service.

  • Government authorities, regulators, or other parties when disclosure is required or permitted by law.

  • Other parties where you have provided valid consent or where another lawful basis applies.

Third-party providers may process information according to their own privacy policies and applicable legal obligations.

6. Third-Party Websites and Services

Our website may contain links to third-party websites, registration platforms, social media services, or other external resources.

We are not responsible for the privacy practices, content, or security of websites that we do not control. We encourage you to review the applicable privacy policies before providing personal information to third parties.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to meet applicable legal requirements, or to resolve disputes and enforce our rights.

8. Your Privacy Rights

Depending on applicable law, you may have the right to request access to your personal information, ask for corrections, withdraw consent where processing relies on consent, or raise concerns about how your information is handled.

To submit a privacy-related request, please contact us using the details below. We may need to verify your identity before processing certain requests, and some information may be retained where legally required.

9. Children’s Privacy

Our arena may provide facilities and services used by children and families. We encourage parents and guardians to supervise children’s online activities and provide personal information on their behalf only where appropriate.

We do not knowingly collect children’s personal information through the website for purposes unrelated to our legitimate services. Where consent or additional safeguards are required by law, we will follow the applicable requirements.

10. Privacy and Applicable Laws

We aim to handle personal information in accordance with applicable Canadian privacy laws, including relevant federal and Ontario privacy requirements, as applicable to our activities.

The specific rights and obligations that apply may depend on the nature of the information and the services involved.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, operational practices, or legal obligations.

Any updated version will be posted on this page with a revised effective date. We encourage visitors to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Larry Grossman Forest Hill Memorial Arena

340 Chaplin Crescent
Toronto, ON M5N 2N3
Canada

Email: larrygrossmanforesthillarena@gmail.com
Phone: 416-488-1800

Thank you for visiting Larry Grossman Forest Hill Memorial Arena.